Bookmark Support
Cinder File placeholder cover art
Support

Reader, creator, and business support should sit inside the product, not on an orphaned info page.

For now the support path is direct. The long-term model is product-native support around ownership, release access, creator onboarding, and platform operations.

Readers

Current support scope

Orders

Preorder questions, title access issues, and release availability clarification.

Library

Reader continuity, resume issues, bookmark state, and account ownership support.

Downloads

Offline files, delivery errors, and release file problems.

Creators

Current support scope

Economics

Questions about the 85/15 split and platform terms.

Onboarding

Publishing workflow, metadata expectations, and launch preparation.

Business

Partnership, imprint, and platform participation inquiries.