Reader, creator, and business support currently use a direct contact path while product-native support for ownership, release access, creator onboarding, and platform operations is staged for later work.
Preorder questions, title access issues, and release availability clarification.
Reader continuity, resume issues, bookmark state, and account ownership support.
Offline files, delivery errors, and release file problems.
Questions about the 85/15 split and platform terms.
Publishing workflow, metadata expectations, and launch preparation.
Partnership, imprint, and platform participation inquiries.